SAP Solution Manager includes a service desk which helps you in managing incidents more efficiently and eases the settlement of support costs. And centralized handling of support messages makes the support organization more efficient.
SAP Solution Manager 7.2 covers the complete application lifecycle of your IT solution running on premise, hybrid or in the cloud. The modern and intelligent IT management platform empowers your IT organization for the future of business.
Explore the innovative functionalities of the new release 7.2 that drives the transition of your company into the digital economy and transform your business even faster — with help from SAP Digital Business Services.
With this highly integrated solution you can implement, maintain, run, and adopt all enterprise solutions – even non-SAP software – while supporting business innovation, business continuity, and efficient operations.
Solution Manager facilitates all phases of technical support which includes
3. operations, and
4. optimization (continuous improvement).
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