SAP Support & Maintenance
Todays interconnected on-premise enterprise set ups with numerous SAP applications, systems and managed services require on-going SAP support to sustain. As organizations implement new SAP software, the customer scenarios are getting increasingly complicated. Successful implementation and maintenance of SAP across the organization requires excellent SAP support services.
Outsourced SAP support services can be a great way to increase your overall business efficiency at a fraction of the cost of what it would take to maintain an in-house team for the same. At DCHS Technologies, we offer simple and uncomplicated SAP support services. We provide focused, flexible, and transparent services that ensure sustained long-term relationships with our customers. Also, our professionals are proficient in all versions of the most used SAP applications on the market and can provide faster issue resolution in some instances than directly via the software provider
DCHS Technologies Offers the extensive SAP Support And Maintenance Service of your SAP ERP Application with our highly professional experience people.
- SAP Functional Support
- SAP Technical Support
- BASIS & Security/GRC Support
- SAP ABAP Development & Support
- SAP FIORI & UI5 Support
Our SAP Application Management Services (AMS) Portfolio.
DCHS Technologies has been providing SAP support and maintenance services to an Indian clients and global clients. By Engage us as SAP Support Partner we take complete SAP Support ownership and responsible to resolve the day-to-day incidents, change request Managements, process improvements, Legal Changes updates, Software Updates Suggestions etc.
SAP Functional Support Services
SAP Functional Support helps to execute business in a smooth manner without any stoppage of business within SAP System. Here our SAP Functional Team will give dedicated time for the support 24/7.
SAP Functional Help Desk for Day-to-Day monitoring incidents.
Trouble shoot issues and fixing issues as per SLA.
Monitoring and Resolving incidents as per criticality and Priority specified in the SLA.
Mapping new business process.
Continuous improvements.
Testing new functionalities.
Prepare Functional Specifications for New Developments.
Prepare Documentations for testing & new processes.
Provide end user training to the business.
SAP (ABAP) Development Support Services
Our SAP Development Team helps to manage the SAP Application developments for any new business requirements, reports, enhancements, conversions, interfaces, forms and workflows if any along with fixing bugs if any existing developments
SAP Technical Help Desk for Day-to-day monitoring incidents.
Monitoring & fixing bugs for existing developments if any.
Monitoring System Developments.
Prepare Technical Specifications.
Enhancement’s/reports/forms/interfaces developments.
New Releases functionalities updates.
Apply OSS Note implementations & fixing bugs.
Testing new functionalities.
SAP Basis /Security/ GRC Support Services
the Basis team is responsible for the smooth operation of the entire SAP system. Remote Basis support allows you and your team to sleep at night. Our Remote Basis Administrators supply these critical administrative tasks:
System Administrator
o Manage SAP system performance
o Monitor SAP products for current and impending issues
o Perform upgrades and installations
o Perform periodic “Critical Tasks” as prescribed by SAP Best Practices
Database Administrator
o Perform database upgrades
o Apply database patches
o Perform SAP system refreshes
o Optimize database
o Adjust performance parameters
User Access Administrator
o Create user accounts
o Assign security roles
o Authorize issue investigations
o Audit reports and assistance
Transport Administrator
o Transports
o TMS troubleshooting
o Client copies, imports and exports
Background Job Administrator
o Monitor for job failure or completion
o Schedule background jobs
o Assist in assessing business impact of failed jobs
o Troubleshoot issues with background jobs
Our SAP Security Administration experts will work with your in-house IT and business units to create a comprehensive, and customized, security package for your company.
SAP Security Support includes:
SAP User Administration
o Creating/maintaining/deleting user accounts
o Adding or removing roles to/from user accounts
SAP Roles Administration
o Creating new roles from SAP Standard roles
o Modifying authorization objects in role profiles
o Troubleshooting authorization issues (SU53)
Separation of duties (SOD for SOX compliance)
GRC administration
SAP Support Services (AMS ) Methodology at DCHS Technologies.
Availability of Helpdesk Team to monitor (incident) ticketing tool 24/7.
Support team will be available as per Country specific Time Zone.
Define Scope of work, SLA, escalation Matrix.
Based on Customer Demand Consultants can be deployed at Onsite/Off Site or Off Shore Model.
Minimum Response time for All Incidents 30 Minutes, if any urgent incident can be booked at telephone desk unless it is business critical.
Time and Material based Engagement.
Weekly & Monthly monitoring Incident Reports.